Shipping policy

• Return shipping costs are the customer’s responsibility and are non-refundable.
• If a refund is granted, return shipping fees will be deducted.
• For items over $75, we recommend using a trackable shipping service or purchasing insurance.

💥 IMPORTANT: Shipments under $2,000 are not insured by default. If you’d like to insure your shipment, please contact our customer service team before placing your order.

Return Shipping Address:
D-Town Customs
819 W. Arapaho Rd., Suite #25
Richardson, TX 75080

📦 We are not responsible for lost or stolen packages. Use a secure method when returning items.

If you still have questions, don’t hesitate to reach out!
📧Email: contact.us@dtownjewelers.com📞Phone: (469)427-9154
💬Live Chat available during business hours